Shipping Policy

Processing Time

All orders are processed within 2-5 business days
(excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with
tracking information.

Please note: During high-volume periods (sales, holidays, or
product launches), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and
displayed at checkout.

Estimated delivery times:

• Domestic
  orders: 3-7 business days
• International
  orders: 7-15 business days

Delivery times are estimates and may vary due to carrier
delays or customs processing.

Shipping Locations

We currently ship to:

• United
  States
• Mexico

If you do not see your country available at checkout, please
contact us at Helianthusdesigns1@gmail.com.

Order Tracking

Once your order ships, you will receive an email with
tracking details. Please allow up to 24–48 hours for tracking updates to
appear.

Lost or Delayed Packages

We are not responsible for delays caused by the shipping
carrier.

If your package is marked as delivered but cannot be located, please contact
the carrier directly first. If you still need help, reach out to us at Helianthusdesigns1@gmail.com and we’ll do our best to assist.

Returns & Refunds Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items
  must be unused, unworn, and in original condition
• Items
  must be returned in their original packaging

To start a return, please contact us at Helianthusdesigns1@gmail.com with your order number.

Non-Returnable Items

The following items are non-returnable:

• Final
  Sale/ Clearance Items
• Used,
  Worn, or Washed Apparel

Return Shipping

• Customers
  are responsible for return shipping costs unless the item arrived damaged
  or incorrect.
• Shipping
  costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us
within 14 days of delivery with photos of the issue. We will replace the
item or issue a refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify
you of the approval or rejection of your refund.

Approved refunds will be processed back to your original
payment method within 7-14 business days.

Exchanges

We do not currently offer exchanges. If you need a different
item, please return your original order and place a new one.

Contact Us

If you have any questions about shipping or returns, please
contact us at:

📧 Helianthusdesigns1@gmail.com
Last updated: Feb 8, 2026